Solutions > Specializations > SiteSeeing

Resource SiteSeeing is a solution that monitors business transactions from the end-user experience. The perception of the user about services and applications is what matters to the business. While IT staff may be satisfied in relation to a particular application, the user can have a very different opinion about it and be dissatisfied regarding response time and availability.

SiteSeeing can notify those responsible for any occurrence the moment it happens through different channels of communication such as web, e-mail, SMS, pop-up or integration with third-party consoles.

This is for monitoring a variety of applications and technologies such as websites, Internet Banking, mainframe applications through emulators, credit card transactions, financial transactions, ISO-8583, messaging, e-mail, transactions IVR, CRM systems or ERP, business benchmark, and proprietary systems, among others.

With SiteSeeing, the customer will be notified in advance to prevent low performance from impacting the company's services, thus enabling necessary action to be taken.

SiteSeeing not only performs service-level monitoring, but also monitors quality and integrity. It not only shows whether the application is available or unavailable, but returns with alerts and warnings if it goes below the agreed-upon SLAs, etc.

It offers benchmarking for business applications, comparing its performance with that of its competitors.

De acordo com a necessidade do cliente, os agentes podem não ser intrusivos, ou seja, nada precisa ser instalado no ambiente: ele se ele se conecta à rede como mais um usuário comum e apenas com as permissões usuais e, nessas condições, mede o tempo de resposta e performance das aplicações, entre outros índices.

A key differentiator is that its agents are not intrusive. This means that nothing needs to be installed in the customer environment, connecting to the network as a common user with only the usual permissions, and under these conditions, measures the response time and application performance, among other indexes.