For Resource, it is important to have a high-level contact center capable of meeting the needs of companies in all segments. This has resulted in the creation of an environment of great value that becomes an extension of our customers' businesses. With the latest technology in call center management and more than 200 well-trained and qualified operators, Resource Contact Center is able to address different operations working independently, even in segregated settings.

The services provided include:

• Contact Center Activity (B2B, sales, marketing campaigns and redemption);
• Inbound Contact Center (CRM Transfer at all levels);
• Contact Center Credit Management (CDC, payroll, vehicles, campaigns);
• Retention Contact Center (inactive basis, screenings);
• Remote Contact Center (PA service with all features);
• Inbound Contact Center with WorkFlow WEB for Management;
• IP Telephony with Quality Management and Audit;
• Remote Listener.

Designed with a rigorous infrastructure based on Avaya’s latest generation platform, it has its own structure, located in downtown São Paulo (SP). Its Points of Service not only meet the standards that govern how call centers should be set up, but are tailored to the business environment, so they are much larger and more comfortable than usual.